The bulk discounts this week
Every week you can find some products with bulk discounts.
FAQ
GENERAL INFORMATION
What is Akcant Surgical?
Akcant Surgical is a leading manufacturer of high-quality surgical instruments. We are committed to providing reliable and durable products to medical professionals around the world.
How can I contact customer support?
You can contact our customer support team via email at inquiry@akcantsurgical.com or by calling our support hotline listed on our website.
Do you offer custom or bulk orders?
Yes, we offer custom and bulk orders for hospitals, clinics, and distributors. Please contact our sales team at inquiry@akcantsurgical.com for more information and pricing.
Where are your products manufactured?
Our products are manufactured at our facility in Sialkot, Pakistan, which is known for its skilled craftsmanship and high-quality production standards.
Do you provide product warranties?
Yes, we offer warranties on our products. The duration and terms of the warranty vary depending on the product. Please refer to the product documentation or contact our customer service team for specific warranty information.
PAYMENT INFORMATION
We accept various payment methods including bank transfers, MoneyGram, Remitly, and Western Union. Please contact our sales team for detailed instructions on how to use these methods.
Yes, we ensure all transactions are secure and handled with the utmost confidentiality. Always make sure to verify the payment details with our sales team before making any transactions.
For large orders, we do offer payment plans. Please discuss this option with our sales team at sales@akcantsurgical.com to see what arrangements can be made.
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If your payment does not go through, please check that you have entered the correct information and that your account has sufficient funds. If the issue persists, contact your payment service provider or our customer service team for further assistance.
Yes, we offer discounts for bulk purchases. Please contact our sales team for more information on our bulk pricing and discount options.
SHIPPING INFORMATION
How long does it take to process and ship my order?
Your order will be processed within 2-3 weeks depending on quantity it could vary more. Shipping times vary based on your location and the shipping method selected, but typically range from 10-15 business days.
Do you offer international shipping?
Yes, we offer international shipping to many countries except some countries that have banned trade with Pakistan.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on the carrier’s website to track your package.
What should I do if my package is lost or damaged?
If your package is lost or arrives damaged, please contact our customer service team at support@akcantsurgical.com as soon as possible. We will work with the carrier to resolve the issue and arrange for a replacement or refund if necessary.
Are there any shipping restrictions?
Some products may have shipping restrictions due to international regulations or hazardous material classifications. If your order is affected, our customer service team will contact you with alternative options.